Frequently Asked Questions
Everything you need to know about our cruelty-free essentials.
What materials do you use in your products?
We prioritize high-quality, sustainable materials including organic cotton, recycled polyester, and innovative plant-based leathers such as Piñatex and apple skin leather.
Are your products 100% vegan?
Yes, every item at Vegan Basics is 100% vegan. We do not use leather, wool, silk, down, or any animal-derived adhesives and dyes in our manufacturing process.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
How should I care for my vegan leather items?
Most of our vegan leather products can be cleaned with a damp cloth and mild soap. Avoid harsh chemicals and do not machine wash unless specified on the care label.
Do you offer carbon-neutral shipping?
Yes, we partner with specialized carriers to offset the carbon emissions of every delivery, ensuring your fashion choices remain as eco-friendly as possible.